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Privacy statement

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Privacy statement

The confidential and appropriate processing of personal data is important for Finnvera.

We process personal data in compliance with data protection legislation and good data manage-ment and processing practices. When it comes to client data, we operate according to the obligation of confidentiality laid down in Section 5 of the Act on the State-Owned Specialised Financing Com-pany (443/1998). Our web pages may contain links to the web pages or services of other compa-nies that have their own data protection practices, unconnected to those of Finnvera. In such cases, we recommend that you familiarise yourself with the data protection practices of the third parties in question.

Further information about data protection may be presented in connection with individual services, products, websites and applications. In such cases, the further information provided takes prece-dence over this text.

Our data protection practices may change when we develop our services or when legislation changes. Up-to-date information about our practices can be found on this website.

Finnvera processes personal data for various reasons. In this privacy statement, “you” refers to clients, potential clients or other parties concerned, such as actual beneficiaries, authorised repre-sentatives and persons in charge in the enterprise.

This privacy statement covers the following topics:

  • What kinds of personal data does Finnvera collect?
  • How and on what legal bases may Finnvera use your personal data?
  • To whom may Finnvera disclose personal data?
  • Transfer of data outside the EU or the EEA
  • How does Finnvera protect personal data?
  • Your rights related to protection of privacy
  • Cookies
  • For how long does Finnvera store your personal data?
  • How are changes to this privacy statement made?
  • Contacting Finnvera or the data protection authority

What kinds of personal data does Finnvera collect?

Personal data is in most cases collected directly from you or obtained from the use of Finnvera products or services. At times, we need additional information to keep the data up to date or ensure the accuracy of information we have received.

Personal data that we may collect from you

We typically collect personal data about you when you become our client, use our products and services, participate in our marketing campaign or surveys or otherwise interact with us. We only collect data about you that is necessary for the purpose in question.

Personal data collected includes, among other things:

  • personal data related to pinpointing and identifying the person, such as the person’s name and personal identity code;
  • contact details, such as the person’s address, e-mail address and telephone number;
  • various information related to the client relationship and its management, such as the party’s number and category and information related to client interaction;
  • information required directly by legislation, such as information required by know-your-client (KYC) requirements;
  • information related to products and services, such as information about the use of our online services; and
  • messages sent via our digital channels, such as chat discussions.

Personal data that we may collect from third parties

  • information available in public data files of authorities (e.g. the Population Register, the Tax Administration’s registers, business registers, supervisory authorities’ registers, the credit da-ta register, international sanctions lists, such as the EU’s and US’s (OFAC) lists) and infor-mation that is obtained from the data files of other commercial information providers and that is related to, for instance, the actual beneficiaries of the enterprises and politically influ-ential persons; and
  • information we receive from other Team Finland actors that we cooperate with.

We use your personal data to fulfil our legal and contractual obligations, to be able to make offers to you and to provide you with advice and services.

Conclusion and management of service and product contracts (the performance of a contract)

The main purpose for processing personal data is to collect, process and verify personal data before making an offer and concluding a contract and to document, manage and execute contractual duties. 

Examples of tasks related to the performance of a contract:

  • processes required for granting credit or a guarantee;
  • customer service during the contract period; and
  • the potential establishment, exercise or defence of legal claims and a debt collection procedure.

Fulfilment of requirements and obligations defined in law, regulations or decisions by supervisory or other authorities (legal obligation)

In addition to the performance of a contract, the fulfilment of obligations defined in law, regulations and decisions by authorities also requires us to process personal data.

Examples of legal obligations that require the processing of personal data:

  • the know-your-client (KYC) obligation resulting from the regulations to prevent money laundering and the financing of terrorism;
  • sanctions-related checks;
  • accounting regulations;
  • reporting to police, debt recovery and supervisory authorities; and 
  • obligations related to risk management (credit and insurance risks) and capital adequacy requirements.

Marketing, product and client analyses (legitimate interest)

Personal data is also processed in connection with marketing, product and client analyses. Marketing activities as well as process, business and system development, including testing, are based on the processing of personal data. In this manner, we can improve our product selection and optimise the services we offer to our clients.

To whom may Finnvera disclose personal data?

We only disclose your data when there are justified grounds for disclosure and whenever disclosure is required by law:

  • disclosure is necessary when processing grant applications as referred to in the Act on Government Grants for Business Development (9/2014)
  • disclosure is necessary for the reconciliation of public funding or the handling of business subsidy matters by authorities
  • disclosure is necessary for executing enterprise services regulated by the Act on the Customer Data System for Enterprise Services (293/2017).

Finnvera may use subcontractors in service production and disclose personal data to authorities, among others, to fulfil the legal obligations. We process data inside the EU and the EEA.

We may also disclose your personal data to authorities (to police or debt recovery authorities, for instance) to fulfil the legal obligations.

Transfer of data outside the EU or the EEA

Personal data is not transferred outside the European Union or the European Economic Area.

How does Finnvera protect personal data?

The protection of personal data is at the core of our business operations. We use appropriate technical, organisational and administrative security measures, with which we protect all data in our possession from loss, misuse, unauthorised use, disclosure, alteration and destruction.

As a data subject, you have certain rights with regard to personal data in Finnvera’s possession. You have the following rights:

A) Right of access to your personal data

You have the right to access your personal data in our possession. More detailed instructions on submitting the request can be found under Item 10.

B) Right to rectification of inaccurate or incomplete data 

If the data is inaccurate or incomplete, you have the right to request the rectification of such data, unless this right is restricted by law.

C) Right to erasure

As the result of legislation, Finnvera is in many cases under an obligation to store your personal data for the duration of the client relationship and even after that if the processing of the data is necessary for fulfilling legal obligations or processing legal claims, for instance.

You have the right to request the erasure of your data in the following circumstances:

  • You withdraw your consent to the processing of data and there are no other justified grounds for the processing. 
  • You object to the processing of the data and there are no acceptable grounds for continuing the processing.
  • You object to the processing of the data for direct marketing purposes. 
  • The processing of data is contrary to law.

D) Right to restriction of processing of personal data

If you contest the accuracy of the data recorded by us or the lawfulness of the processing of the data or if you have objected to the processing of the data in line with your rights, you can request us to restrict the processing of your personal data to data storage only. In this case, the processing of the data will be restricted to storage only until the accuracy of the data is verified or until it has been possible to verify whether our legitimate interests take precedence over your interests.

If you do not have the right to request the erasure of data from our data files, you can request instead that we restrict the processing of this data to data storage only. If the processing of data recorded about you is necessary solely for exercising a legal claim, you can also request that the other processing of the data is restricted to data storage only. We may use your data for other purposes if the exercise of a legal claim so requires or if you have given your consent to that.

E) Right to object to the processing of data on the basis of our legitimate interest

You always have the right to object to the processing of personal data for direct marketing purposes or for profiling related to direct marketing.

If you want to exercise your above-mentioned rights, requests will be assessed separately for each case and circumstances. Please note that we may also store and use your data if that is necessary for the fulfilment of legal obligations, the resolution of disputes or the performance of a contract.

Cookies

Our website uses cookies for improving the service user experience, monitoring the number of users and for targeting advertisements outside our website, among other things.

For user monitoring, we use Google Analytics by Google, Inc. With the aid of its cookies, our website recognises your computer when you return to the website or browse its content. The service monitors, for instance, the number of website visitors and from which websites the users come to our website and which pages of our website they visit. The data is not used for identifying individual users. More information about Google Analytics can be found at http://www.google.com/analytics/.

With Facebook Inc.’s Facebook Pixel cookie, we can target Facebook advertising to users who have visited our website and follow the results of the advertising. However, Finnvera itself cannot identify the users who have visited the website. More information about Facebook Pixel can be found at https://www.facebook.com/business/a/facebook-pixel.

In your browser settings, you can choose whether to allow the use of cookies. If you do not allow their use, you are still able to use Finnvera’s website and some of the services, but the functionality of the website and the services may be significantly restricted. Our online services cannot be used without cookies.

For how long does Finnvera store your personal data?

We store your data for as long as necessary for the purpose of their collection and processing or for as long as required by law and regulations.

If we store your data for purposes other than the performance of a contract, the data will be stored only if that is necessary for the purpose in question and/or stipulated by law and regulations.

For example:

  • Prevention, detection and investigation of money laundering, the financing of terrorism and fraud: at least five years after the end of the business relationship or the performance of a single transaction
  • Accounting regulations: for up to ten years
  • Data about the performance of a contract: for up to ten years after the end of the client relationship, for defence against legal claims

The examples above are provided for clarification purposes only.

How are changes to this privacy statement made?

We constantly improve and develop our services, products and website so changes may be made to privacy statements from time to time.

Finnvera does not restrict your rights described in the privacy statement or defined in the applicable data protection legislation in the jurisdictions where Finnvera operates. If significant changes are made to the privacy statement, we provide a clear notification about this whenever required by applicable law. Read the privacy statement from time to time to keep up to date about changes, if any.

Contacting Finnvera or the data protection authority

If you have any questions about the privacy statement, you can contact Finnvera’s data protection officer by sending e-mail to tietosuojavastaava(at)finnvera.fi.

Alternatively, you can contact the national data protection authority in any matters related to data protection. The data protection authority also handles complaints related to data protection.

A data subject should submit the request to access their data through the Messages function of the online service with the topic “Other” (you identify yourself in the system with online banking credentials or Katso credentials).

Finnvera’s descriptions of personal data file

Other descriptions of personal data file

Switchboard

029 460 11 (weekdays 9:00 a.m. and 4:15 p.m.)


Financial advice

029 460 2582 (weekdays 9:00 a.m. and 4:15 p.m.)


Other matters

029 460 2790 (weekdays 9:00 a.m. and 4:15 p.m.)


Helsinki Headquarters

Porkkalankatu 1

PL 1010, 00101 Helsinki


Kuopio Headquarters

Kallanranta 11

PL 1127, 70111 Kuopio


All contact information