Finnvera is restructuring its customer service
We are restructuring our customer service so that we can better meet the needs of different customer groups.
Finnvera is restructuring its customer service by concentrating expertise in key areas and by reorganising some of the functions. This will ensure more focused and quicker customer service.
Some of the matters now handled by regional offices will in the future be the responsibility of the Service Center. The responsibilities of the Service Center will include small enterprise customers and change situations faced by customers in their financing. Ritva Reittu, Head of Service Center, will be responsible for the operations of the Service Center.
In the future, all Finnvera's services for growth companies and companies seeking to expand their international business will be available in a single unit. This will allow us to concentrate our expertise in key areas and to better meet the financing needs of these particular customers. Titta Mantila, Vice President, will head the Growth and internationalisation team.
Finnvera's offices will continue to operate as before but there will be changes to the regional division. From 1 September 2014, Finnvera's regions will be as follows: Southern Finland (Regional Director Markus Laakkonen); Central Finland (Regional Director Juha Ketola); Southwest Finland (Regional Director Seija Pelkonen); Southeast Finland (Regional Director Mirjam Sarkki); Savo-Karelia (Regional Director Hannu Puhakka); Ostrobothnia (Regional Director Kari Hytönen); and Northern Finland (Regional Director Pauli Piilma).
You can also contact our online service and telephone service in all parts of Finland. The customer service for our export financing will continue to operate as before.
Pauli Heikkilä, CEO, tel. +358 (0)29 460 2400
Finnvera's regions and offices from 1 September 2014
Southern Finland: Helsinki
Southwest Finland: Turku, Pori
Southeast Finland: Lahti, Mikkeli, Lappeenranta
Central Finland: Tampere, Jyväskylä
Ostrobothnia: Vaasa, Seinäjoki
Savo-Karelia: Joensuu, Kuopio
Northern Finland: Oulu, Kajaani, Rovaniemi