The Acts on Finnvera define the tasks whereby Finnvera influences the development of enterprise and employment in Finland. Financing is grounded in the Acts and Decrees on Finnvera, international agreements and EU legislation, the Government’s commitment to compensate for some guarantee and credit losses, and in the credit and guarantee policy confirmed by Finnvera’s Board of Directors.
Every fourth year, the Ministry of Employment and the Economy sets goals for Finnvera. These apply to issues such as the focus of operations, the impact and efficiency of operations, and capital adequacy.
Finnvera carries out its operations in accordance with the service practices defined for client segments and the ISO 9001 certified operating system. The operating system and its effectiveness are evaluated on a regular basis using both internal and external audits. The observations made during the audits help Finnvera to develop the operating system continuously and to address any anomalies.
Vision, values, and strategy
Finnvera’s values are trust, partnership, and a focus on solutions. The values describe our task and client promise: Through our know-how and active approach, we help our clients to succeed.
Our vision is:
The enterprises financed by us succeed!
- Our clients grow and become more international.
- We are an agile specialised financing company.
- We reform our operations bravely.
The spearhead of our strategy is impact. For us, impact means that our goal is to allocate the majority of our financing to growing and international SMEs. We see to it that our export financing system is competitive.
The pillars of our strategy and hence, our impact are customer experience, competent personnel, partner network, digitalisation and , first and foremost, self-sustainability. With risk management, we seek to ensure self-sustainability in the long term.
Impact is monitored using the goals confirmed by Finnvera’s Board of Directors:
- Altogether 80 per cent of SME financing is allocated to start-ups, growing and internationalising enterprises, enterprises seeking change, and transfers of ownership.
- The export financing system is competitive when compared to the key competitor countries, especially Sweden and Germany.
- The number of enterprises using export financing services will increase by 30 per cent by 2021. To promote the achievement of this goal, the SME advisory service will be developed.
- Finnvera identifies market failure changes, wants to contribute to the better functionality of the financial markets, withdraws from transactions where commercial financing is available, and, on the other hand, creates new solutions when necessary.
- We produce excellent customer experience. Our goal is that our Net Promoter Score (NPS) is at least 55.
- We see to it that our personnel’s competence and skills related to the implementation of changes are at the top level: personnel plan 2021.
- We are a preferred partner, and our partner network (private providers of financing, Team Finland and the regions to be established in Finland in the future etc.) yields significant benefits for enterprises.
- We are gradually digitalising our operations to an appropriate extent: to serve our clients and partners, and to improve the efficiency of our processes.
- We ensure our self-sustainability by means of risk management: in most years credit losses stay well below the level of income received from our operations and even in case of big unexpected losses they remain smaller than the buffers formed by our balance sheet and the State Guarantee Fund.
Finnvera’s operations are described in the value creation model which provides information about the company’s most significant resources, business model and strategic foundation, and describes the key impacts of the company’s operations on the surrounding society.
Constant strategy work
Finnvera’s strategy is updated annually. With continuous strategy work, Finnvera seeks to ensure agile renewal. The updated strategy extends up to the year 2021.
The process starts early in the year, when the Board of Directors reviews the attainment of the goals set for the previous year and discusses new goals. The background information needed for the work is obtained by examining the goals set by the owner, by analysing the operating environment, by conducting inquiries among clients and the personnel, by reviewing clients’ expectations, and by monitoring competitors’ activities.
The outline prepared by the Board of Directors for the coming strategy in May serves as the basis for the strategy proposal that the Management Group submits to the Board. The Board confirms the strategy in September.
The business and support units then prepare their own annual goals, which are specified in autumn, during annual planning and budgeting, and are approved by the Management Group. Finnvera’s Board of Directors confirms the annual goals and the budget in December.